Regulations for Booking Accommodation Services Electronically

1. GENERAL PROVISIONS

The subject of these regulations is to define the conditions for booking accommodation online (hereinafter: Services) via the website located at https://pniow51.pl.
The regulations are available on the website of the Property. At the Guest’s request, the Service Provider will send a copy of the regulations to the Guest’s provided email address free of charge.

2. DEFINITIONS

The following terms used in the Regulations will have the following meanings:

Apartment – a room at the Property presented on the Website, designated by the Service Provider for short-term rental;

Guest – means a natural person who is at least 18 years old and has full legal capacity, a legal person, or an organizational unit without legal personality, which the law grants legal capacity, using the Service;

Property – the “Pniów 51 Accommodation” property located at Pniów 51, 66-234 Pniów;

Regulations – means these Regulations;

Agreement – means an agreement for the provision of the Apartment booking service concluded electronically, the subject of which is the provision of the Service specified in these Regulations;

Service – means the service provided electronically by the Service Provider to the Guest, involving the booking of a selected Apartment and making payment for the booking via the Website;

Service Provider:
Milten Sp. z o.o.
ul. Warszawska 87, 21-400 Łuków
NIP: 8252193190
REGON: 389490824
e-mail: kontakt@milten.pl
contact phone: 601 72 52 33

Website – the Property’s website https://pniow51.pl through which the Service is provided;

Terms – the document “Terms of Short-Term Rental” available on the Website.

3. TYPE AND SCOPE OF THE SERVICE

  1. The Service Provider provides the Service electronically.
  2. The conditions for the execution of the Service are:
    1. reading and accepting the Regulations by ticking the appropriate fields in the reservation form available on the Website;
    2. making a statement, by ticking the appropriate fields in the reservation form on the Website, about the chosen payment method for the Service and the possible request for a VAT invoice.
  1. To use the Service, it is necessary to have Internet access, an email account, and an internet browser.
  2. The Service Provider informs that using the Website via a web browser, including making a reservation, may involve costs related to Internet connection (data transmission fees) as per the tariff package of the service provider used by the Guest.

4. BOOKING

  1. The Guest’s booking of an Apartment includes the following steps:
    1. choosing an Apartment based on the information on the Website, considering availability, type of Apartment, and its price;
    2. telephone booking is subject to the rules contained in these Regulations, published on the Website;
    3. selecting the Apartment offer;
    4. entering the required data and information via the reservation form available on the Website in the “book” section, including name, email address, and phone number;
    5. clicking the “I book with payment obligation” button;
    6. making payment using the methods indicated on the Website;
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  2. The Guest’s failure to confirm the reading and acceptance of the Regulations and Terms will prevent the continuation of the booking process.
  3. The Guest is obliged to settle 100% of the booking amount before arrival at the Property.
  4. Unpaid bookings will be automatically canceled on the same day.
  5. After payment, the Guest will automatically receive a confirmation of the booking and its conditions via email to the address provided in the reservation form. Additionally, the Guest will receive an entry code to the Property and Apartment via the provided mobile phone number. Once the confirmation is sent, the Booking Agreement is deemed concluded.
  6. Guests can use the parking available at the Property free of charge.
  7. Smoking is prohibited on the premises of the Property.
  8. The Guest may modify the reservation only with the Service Provider’s consent. To obtain consent, the Guest should send an email regarding the proposed change of reservation date to kontakt@milten.pl or call 601 72 52 33. A change of the reservation to the preferred date will be possible if the Apartment (or another Apartment) is available on that date. If the change in the reservation results in an additional fee due to a change in the Apartment standard, the Guest is required to pay the additional amount within 3 days from the Service Provider’s acceptance of the change. In the case of overpayment, the Service Provider will refund it within the same period to the account provided by the Guest.
  9. The Guest may cancel the reservation. Canceling the reservation up to 14 days before the start date results in a 50% refund; less than 7 days before the arrival results in a 0% refund. The refund is made to the account indicated by the Guest.
  10. The refund of the fee for the Apartment reservation will be made to the bank account from which the payment was made.
  11. The prices provided on the Website are gross prices and include only the Services indicated as their components.
  12. The Service Provider provides payment integration with selected third-party providers, such as the payment operator PayU. The Service Provider is not responsible for their malfunction, does not mediate in transactions, and is not a party to the agreement between the Guest and these providers.

5. SERVICE PROVIDER’S OBLIGATIONS

  1. The Service Provider is obliged to provide the Service in accordance with the Regulations.
  2. The Service Provider is committed to promptly fixing defects and malfunctions that hinder or prevent the execution of the Service.

6. GUEST’S OBLIGATIONS

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  2. In connection with using the Service, the Guest is obliged to:
    1. comply with all provisions of the Regulations and Terms;
    2. observe all applicable laws, good practices, and general principles of internet use;
    3. provide true data in the registration form;
    4. immediately inform the Service Provider of any security breaches and issues related to the functioning or use of the Service;
    5. not engage in any actions threatening the security of the System or third-party computer systems;
    6. not use the System directly or indirectly for any actions contrary to the law, good practices, principles of internet use, or infringing on third-party rights.

7. LIABILITY

  1. Neither party to the Agreement is responsible for damages caused by force majeure.
  2. Force majeure includes, but is not limited to:
    1. events related to natural forces such as floods, large-scale fires, volcanic eruptions, earthquakes, or other natural disasters;
    2. epidemics or pandemics;
    3. collective unusual behavior, such as riots, general strikes, armed conflicts, terrorist attacks, civil wars, social unrest, or preparations for war;
    4. any laws or actions by state authorities – legislative and executive – such as import/export bans, border or port blockades imposing limits and bans;
    5. radioactive, chemical, or biological contamination or sonic boom;
    6. economic crisis requiring parties to impose financial limitations to maintain liquidity.
  3. The Service Provider is not responsible for temporary disruptions or unavailability of the Website due to maintenance work or actions or omissions by third parties (e.g., network providers). In such a case, the Service Provider undertakes to take all possible actions to restore uninterrupted operation of the Website.

8. COMPLAINTS

  1. The Guest has the right to file a complaint regarding non-performance or improper performance of the Service.
  2. The Guest should report any complaints referred to in section 1 to the Service Provider no later than 14 calendar days from the date of occurrence of the defect/error/issue.
  3. Any complaints regarding the Service should be submitted via email to kontakt@milten.pl or in writing to the correspondence address of the Service Provider indicated in Definitions (section 2 of the Regulations).
  4. For efficient processing of complaints, it is recommended that the Guest provide: reservation number, name, and surname, description of the error or issue, its time, place, and circumstances, as well as contact details such as phone number and email or correspondence address if the complaint is submitted via post.
  5. The Property will process the complaint within 14 days of its receipt. During this time, the Guest will be provided with the Property’s position regarding the complaint, along with justification. The Guest will be informed via email – to the email address provided during registration – or in writing to the correspondence address if the complaint was submitted via post.
  6. After exhausting the complaint procedure, the Guest has the right to pursue claims in court proceedings.

9. PERSONAL DATA

  1. All information regarding the protection of personal data within the Service provided by the Service Provider is available in the Privacy Policy on the Website.

10. FINAL PROVISIONS

  1. The Regulations come into effect upon publication on the Website and apply to bookings made from the date of publication.
  2. The Service Provider is entitled to amend the provisions of the Regulations at any time for important reasons. Important reasons include:
    a) the necessity to adapt the Regulations to legal provisions;
    b) the necessity to adapt the Regulations to recommendations, interpretations, rulings, orders, or decisions of public authorities or court judgments if they affect the content of the Regulations;
    c) introducing new Services, changes to the scope or nature of the Services;
    d) changes in the technical conditions for providing the Services;
    e) changes in the Service Provider’s business scope.
    The amended Regulations do not apply to Apartment bookings made based on the previously applicable Regulations. The changes take effect upon their publication on the Website.
  3. Any disputes arising from the implementation of these Regulations will be resolved through mutual negotiations or mediation, and if no agreement is reached, they will be resolved by a common court competent for the Service Provider.
  4. Detailed information on the possibility of using out-of-court complaint and redress procedures for a Consumer Client and the rules for accessing these procedures is available in the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection, and at the following UOKiK internet addresses:
    1. http://www.uokik.gov.pl/sprawy_indywidualne.php
    2. http://www.uokik.gov.pl/wazne_adresy.php
  5. The Guest, as a Consumer, has the following examples of possibilities to use out-of-court complaint and redress procedures:
    1. The Guest has the right to apply to the permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement.
    2. The Guest has the right to apply to the Voivodeship Trade Inspector in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2001 No. 4, item 25, as amended) with a request to initiate mediation proceedings for out-of-court dispute resolution between the Client and the Seller.
    3. The Guest may also obtain free assistance in resolving the dispute between the Client and the Seller by using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Polish Consumer Association).
    4. The Guest may submit a complaint via the online ODR platform: http://ec.europa.eu/consumers/odr/.
      The ODR platform is also a source of information on the forms of out-of-court dispute resolution between entrepreneurs and Consumers.
  6. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Providing Services by Electronic Means of 18 July 2002; the provisions of the Act on Consumer Rights of 30 May 2014; and other applicable provisions of generally applicable law.
  7. The applicable law is Polish law.